Because we sell cosmetics, hygiene rules limit what we can take back. Please read this before ordering.
What we'll exchange
We offer exchanges rather than refunds. We'll replace your product if:
• It arrived damaged, leaking or broken
• You received the wrong or a mismatched product
If we can't send a replacement because the product is out of stock, we'll refund you in full.
What we can't
Anything opened or used, items without their original packaging, and free gifts. We also can't exchange for a change of mind, or because a product didn't give you the result you hoped for. Skin varies. But do write to us anyway — we'd genuinely rather know.
How to raise it
Email care@beigecosmetics.in or WhatsApp +91 99119 33362 within 24 hours of delivery, with your order number and clear photos of the product and packaging.
An unboxing video is mandatory. Please film the parcel being opened in a single unbroken take, with the shipping label visible at the start. We can't process a claim without it, so please record every delivery.
We'll respond within 7 working days. Once approved, we dispatch the replacement within 2–3 working days, subject to stock.
Cancellations
Cancel any time before dispatch, free of charge, by emailing or messaging us. Once dispatched, an order can't be cancelled.
Questions
care@beigecosmetics.in · WhatsApp +91 99119 33362 · Monday to Saturday, 10am–6pm IST
Grievance Officer: Kiran Devi · care@beigecosmetics.in · +91 99119 33362